Policy : Resilience in Roadmaps

Commitment to Flexible Planning
We believe that roadmaps must be resilient, not rigid. Markets shift, customer needs evolve, and priorities change. A resilient roadmap provides direction without locking teams into fixed paths that may no longer be relevant. By designing roadmaps that anticipate change, we reduce risk, maintain alignment, and ensure continuity of delivery even in uncertain conditions.

What This Means
Roadmaps are not promises—they are strategic tools for learning, adapting, and guiding investment. We expect teams and leaders to treat roadmaps as living artefacts that balance ambition with flexibility.

Our commitment to resilience in roadmaps is built on:

• Outcome Orientation – Framing roadmaps around outcomes rather than fixed feature lists.
• Flexibility in Detail – Providing clarity on near-term commitments while keeping longer-term plans adaptable.
• Regular Replanning – Revisiting and adjusting roadmaps frequently based on evidence, feedback, and context.
• Scenario Awareness – Anticipating alternative futures and building capacity to pivot if conditions change.
• Transparent Communication – Making roadmap adjustments visible and understandable to all stakeholders.

Why This Matters
Rigid roadmaps create false certainty, lock teams into outdated assumptions, and generate waste when conditions shift. Without resilience, organisations struggle to respond to change, leading to misalignment and missed opportunities. Resilient roadmaps balance stability and adaptability, keeping teams aligned while allowing room for learning and change.

Our Expectation
All product teams and leaders must design roadmaps with resilience in mind. Teams are expected to communicate plans transparently, treat them as adaptable, and adjust direction when evidence demands it. Leaders are expected to support flexibility, not punish course correction.

To support this policy, roadmap frameworks and practices will be provided that emphasise outcomes, transparency, and adaptability. By creating resilient roadmaps, we unlock Better Value Sooner Safer Happier, ensuring that we stay aligned to purpose while remaining flexible to change.

This policy establishes a culture of adaptive planning while empowering teams to stay focused and confident in dynamic environments.